|
Mary Ann Coon, Business
Assistant
Mary
Ann Coon is our front office business assistant to Janice our office
manager.
Mary Ann came to the dental field and
into our lives in October 2002. In any business you want the initial
contact of a customer, client or patient to be a very positive experience.
"You never get a second chance to make a first impression." Mary Ann
provides that first, positive, good impression. She has the kindest,
most gentle disposition of anyone we've ever met and that feeling comes
through the telephone when she communicates with our patients, whether it's
the first time calling or the 100th time. Mary Ann is the gold
standard when it comes to phone etiquette and a comforting tone of voice.
Mary Ann is responsible for scheduling
appointments, filing insurance claims for co-payments, daily communications
with the many different insurance companies to verify eligibility, determine
effective dates and renewal dates, annual maximum, and breakdown of
insurance coverage in the various categories of treatment. She also
does follow-up inquiries to make sure co-payments are received in a timely
manner.
Mary Ann and Jan guide our patients
through the business aspects of their dental visits. We are extremely
fortunate to have the talents of these two dynamic women to represent our
office.
|